Cancellation Policies

1. Acceptance of the General Conditions / Rental Agreement

It is assumed that you have confirmed your reservation and accepted these general conditions 24 hours after you have made your booking and that you will pay all or part of the rental costs, whichever comes first.

2. Prices

All prices are in EURO unless otherwise stated. Prices include applicable VAT. All prices are frequently monitored and prices for unsold deals can be increased or decreased at any given time. We can also correct pricing errors on unsold deals at any time. We will confirm the price of your reservation when you make your reservation. As changes and errors may occur, you should verify the price and all other details of the arrangements chosen at the time of booking. The price of accommodation applies to the entire property and does not apply per person unless there are additional personal costs.

3. Price Ranges

The calculated price range depends on the length of your stay. If your stay is shortened and your stay is in a different price range, the difference between the two rates from the beginning of your stay must be paid.

4. Payment Procedure

If the reservation is made less than 30 days before the arrival date, the full rental is required to confirm the reservation. If a reservation is made 30 days or more before the arrival date, a 40% down payment is required to confirm the reservation. The final payment of 60% must be made 28 days before the arrival date [payment methods vary according to Revolut, Visa, and Bank Transfer]. If we do not receive full payment during this period, the reservation may be canceled, and the initial payment will be confiscated.

If, for any reason, payment must be made at check-in, it must be made in euros. If you choose to pay by credit card, we charge 5% for each payment made this way to cover the costs and fees we have to pay in relation to credit card payments.

The deposit of €700 is paid by card and will be refunded by bank card after a maximum of 30 days. In the case of a cash payment [upon request], the refund will be refunded to the recipient's bank account by bank charges after a maximum of 15 days [if the recipient is not in the SEPA country]. Therefore, the recipient's bank details are required to refund the deposit.

Rent and deposit do not include - Malta Eco Tax - For all arrivals as of June 1, 2016. All tourists over 18 years old pay the Malta Eco Tax. € 0.50 per person for every night you spend on the Maltese islands for accommodation such as hotels, villas, farms, apartments, guest houses, inns, hotel complexes, timeshares, and host families. Maximum € 5 for each uninterrupted stay.

5. Payment Methods

Payment must be made in Euros and must be free from bank charges, exchange rate fluctuations, and other deductions. We gladly accept the following payment methods: Revolut, credit card, or Bank Transfer.

Payments by bank transfer must be made to our account, free of any bank charges. Please ask your bank to clearly indicate your invoice number and name when making the transfer. A copy of the transfer must then be sent to us as proof of payment in order to block the data for you. Cheques are not accepted. If you deposit the deposit into our bank account, this does not mean that we have accepted a reservation, unless we have given you written confirmation. Please do not make other travel arrangements (for example, flights) until we have sent you written confirmation. You will receive a confirmation by email. If you book online with us, we will confirm that we have received your booking and then send you a confirmation email. We do not accept reservations by phone or in any other way. All confirmations are made on request by email or by post. This also applies to each update of the reservation details. Each update must be made in writing by e-mail. We will confirm after receipt. It is your responsibility to check your emails regularly and to notify us of changes to your email address.

6. Proper Use of the Property

Use of the property, it is forbidden to use our property for parties or gatherings where residents of neighboring objects could be disturbed. If you feel upon arrival that you intend to use the property for such an event, entry may be refused. If it turns out that you organize such an event on your arrival, you must leave immediately. In these circumstances, we have no obligation to provide or locate alternative accommodation. The portion of a refund is at our discretion.

7. Facilities and Services

The Villas are fully furnished and have a kitchen with appliances, cutlery, crockery, and kitchenware. A welcome pack will be provided on arrival, but all additional deliveries must be provided by you. WiFi internet connection is available on site. There is no charge for the normal use of this facility, as described in our fair use policy. In the event of a loss of connection, we will try to re-establish the connection as soon as possible. However, we cannot be held responsible for any loss resulting from the loss of the connection. If Wi-Fi is an advertised entity, please note that its availability depends on network availability and conditions. It may not be available 24 hours a day and is provided for pleasure and not for business purposes. Cancellations, refunds, and complaints will not be accepted if they are entirely dependent on the uninterrupted and unlimited supply of Wi-Fi. The price paid for the property includes the basic electricity consumption of 300 kWh. The above is provided weekly with the apartment. Usually, it is more than enough for a weekly stay [for more than one weekly stay, a prorated amount will be charged for the exact number of nights booked]. If the included amount of KWh must be exceeded, an additional 0.35 c per KWh will be charged.

Cancellation on Belle and Holiday Letting Apartments:

Prepayment: 10% at the time of booking. Remaining balance at arrival.

Cancellation: 10% Deposit will be lost; if canceled before 7 days of arrival (7 days at 12 hours), no additional charges will be applied; if canceled within 7 days of the date of arrival or if there is no show, 100% will be charged.

No Show: 100% NO REFUND

Cancellation on Villa Rentals:

Cancellation charges are based on the total rental price of the villa rental and are calculated from the date of the beginning of the rental period as follows:

> Cancelled by the client 60 days prior to the arrival date - No refund will be provided.

> Cancelled by the client less than 60 days prior arrival date - No refund will be provided.

> No Show: 100% No Refund

Please note that the above cancellation policy does not apply in the case of full advanced payment of the rent due to special offers. In this case, their payment is not refundable.

Any changes to booking dates or properties constitute an extra fee and are subject to availability. We strongly recommend taking out adequate insurance to ensure that the holiday rentals are protected from unforeseen events that may give rise to cancellations.

8. House Substitution

If, as a result of a serious breakdown or failure in the rented property, Holiday Letting Malta decides that it is not possible to continue with the booking agreement, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any sums of money paid on unused rental days. The Client acknowledges that in this event, the Company’s liability for damages will be limited to the amount of unused rental days, based on a pro-rata calculation of unused rental days. Should a property become unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard. In the event that a more expensive property is selected, clients will have the choice of paying the difference or receiving a full refund of the money paid.

9. Arrivals and Conduct

Following the final payment, clients will be issued an accommodation receipt and arrival instructions for the property. In the days leading up to the arrival, the company will request details of the expected arrival time, method of transport, names of all guests, and any additional requirements. Holiday letting Malta will endeavor to accommodate out-of-hours or late arrivals.

The rental receipt sent to the client at the time of payment of the balance is not transferable. The client acknowledges that the following circumstances provide Holiday Letting Malta with a basis for the immediate termination of the rental agreement without recourse by the client and forfeiting all money paid to the company:

• Exceeding the maximum number of guests as noted on the rental receipt;
• Non-authorized substitution of guests – the names and passport details of all guests must be provided to the Company (to comply with Maltese Law)
• Conduct unbecoming at the property (including total or partial destruction of the property, poor hygiene, excessive noise, etc.)
• Weddings, celebrations, parties unauthorized or involving non-guests
• Introducing animals (unless domestic animals allowed in the property being authorized by the Company)

The client acknowledges that there will be no redress against the company in the event that these events cause premature termination of the rental.

10. Check-out and Cleaning

The standard check-out time is 10:00 a.m. After this time, a property representative will conduct a property inspection. It is a condition of the holiday rental that the property must be left in a clean and orderly condition. Clients are not authorized to rearrange the furniture of the property, and crockery and any other equipment in the house (chairs, tables, etc.) must not be used or transported out of the villa. Oil burners are not permitted inside the house.

Upon check-in, the company will pre-authorize a credit card of your choice (which may be different from the one with which the initial payment was made to secure the booking) as a safety precaution to protect our company from any potential damage caused during your stay. The company holds the right to make an appropriate deduction from such a card in the event of any damage to the property or its contents, or in the event of the check-out being after 10:00 a.m. on the departure date.

11. Complaints

Any problems with the property encountered during the property rental period should be reported immediately to us. The company will endeavor to address the problems and resolve them to the satisfaction of the client as soon as possible. In the event the company is unable to resolve the problem to the satisfaction of the client, a complaint must be lodged immediately in writing to Holiday Letting Malta by email. A reasonable amount of time must be allowed for the company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of Holiday Letting Malta and to do so will annul the rights to claim for any kind of compensation.

Where a client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received by the company to 24 hours before the end of the rental period. Requests for compensation must be lodged with the company in writing to info@holidaylettingmalta.com within 48 hours of the completion of the rental period or during the rental period itself.

The following do not give rise to claims for compensation:

• Force Majeure, terrorist acts, pandemics or natural disasters
• Shortages of power, gas or water outside of Holiday Letting Malta control
• Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
• Inundation by pests, insects, rodents, etc
• Claims arising as a result of damage caused by Clients to the property
• The difference in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the property)
• Civil works or construction projects nearby the rented property that are not under the control of the Company

12. Limitations of Liability

Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and that Holiday Letting Malta will not accept any liability for accidents causing death, sickness, or bodily harm, however they are caused. The company denies any liability or claims in the event of incidents occurring while occupants or guests are under the influence of alcohol or any non-therapeutic drugs. The limitation of liability for any claim against the company for whatever cause is limited to the total amount of rental paid to the company by the client.

13. Acceptance of Terms and Conditions

Clients acknowledge that by acknowledging these terms and conditions in the company booking request, they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to Holiday Letting Malta. The rental agreement shall be governed by Maltese Law in every particular, including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Malta.