Should you encounter any unforeseen challenges during your visit to Malta and our accommodations, please take note of the following crucial information and contact details mentioned below. Additionally, rest assured that you can reach out to us at any time regarding any concerns or inquiries. Your comfort and satisfaction are our top priorities, and we are here to ensure your stay is seamless and enjoyable.

Also, please note that you can always Contact Us for any concerns.

General Emergency lines:

• Malta Police Force: 2122 4001-7 & 2122 1111
• Ambulance: 196
• Covid-19 Tourism helpline: +356 2169 2447
• Crime Stop: 119
• General emergencies: 112
• Reporting a Traffic Accident: 2132-0202
• Civil Protection Department: 2393-0000
• Marine & Air Emergency Rescue: 2249 4202
• Mater Dei Hospital, Msida: 2545 0000
• Emergency Vets Service Malta: 5004 3888
• Animal ambulance: 2590 4132

Malta International Airport, Luqa:

General Administration: 2124 9600 & 2124 9563

General Enquiries: 2124-9600

Flight Enquiries: 5004 3333 (Each call costs €1.00).

Covid latest updates from the airport.

In case you lost your passport or ID while in Malta, please contact your embassy here.

• The official languages in Malta are Maltese and English (most Malteses are polyglots and can also speak and/or understand Italian, French, and German) 
• The Capital City is Valletta (Approximately 30 minutes by public transport from St Julian's)
• Car or motorbike rental is possible, but keep in mind that driving in Malta can be tricky and complicated. Driving is on the left, the same as in the UK.
• The power plugs and sockets are of type G. The voltage is 230 V, and the frequency is 50 Hz.
• The only pharmacy open 24 hrs on the Island is the one in the airport.
• The public transport available in Malta is the buses and ferries, generally available between 5:30 a.m. until 11 p.m.
• Tap water is safe, but we recommend always drinking mineral water.
• Use official bank ATMs for money withdrawals and bring enough cash, as many shops and bars don't accept cards.

Malta stands as a beacon of safety in the world, making it an ideal destination for families, solo travelers (both female and male), and couples alike. Unlike other popular tourist spots in Europe, pickpocketing is a rarity here. In the charming towns, the streets echo with the joyful sounds of children playing safely, and it's not uncommon to find neighbors leaving their doors open, reflecting the tight-knit and secure communities. Fortunately, incidents of assault, robbery, or any form of violence are exceedingly rare in the Maltese Islands. With an exceptionally low crime rate, Malta ensures a peaceful and secure environment for all its visitors, allowing you to explore and enjoy with peace of mind.

Other important information to be aware of before checking into our properties:

1. The windows are double-glazed for your comfort. This provides an effective insulation barrier, enhancing energy efficiency by minimizing heat loss and reducing external noise, ensuring a more comfortable and quiet living space.
2. Due to the high humidity on the island, there are mold problems in most of the buildings throughout the country. We do exhaustive cleaning and care on this matter, and our properties are new with modern finishes; however, if you still find this issue during your stay, please let us know so we can fix it immediately.
   
3. To address any concerns effectively, please notify us of any complaints during your stay rather than afterward, allowing us the opportunity to provide immediate on-site assistance and ensure your experience is as seamless and enjoyable as possible.

Your comfort is our top priority, and we are here for you around the clock. Feel free to Contact Us without any hesitation for assistance or if you have any concerns; we're dedicated to ensuring your stay exceeds expectations.

Additionally, if you have any concerns regarding COVID-19, please click here.